Mazeपुणे

Terms of use and grievance officer

By using MazePune you agree to these terms. MazePune is an independent, non-partisan civic platform run by volunteers. It is not affiliated with, or endorsed by, PMC, PCMC, any government body or any political party.

What MazePune is

  • It shows who is responsible for a spot, from public records, and lets citizens report civic issues and see what happened to them. It is not an official complaint channel: for an official complaint number, also use the corporation’s own helpline or portal.
  • Information is given in good faith with no promise that it is complete or current. Offices and officers change; boundaries near an edge can be off by a few hundred metres.

Your reports and community guidelines

  • Report only what you saw yourself, with a photo taken at the spot. A report is your observation, not a finding or an allegation against any person.
  • No faces, children, number plates, abuse, personal details of private people, advertising or fake reports. Do not file the same issue repeatedly.
  • Moderators may hold, edit, hide or remove a report, or ask for a clearer photo. Reports that repeat or crowd one spot are checked before officials are emailed. Removed reports show the reason.

What we email, and when

  • Day 0: after 2 people confirm a report, the corporation’s helpline and the officers of that ward office and department are emailed. Day 2: supervisors. Day 5: the ward’s corporators. Day 10: the MLA, MP and Municipal Commissioner. Only while the issue is still open.
  • Day 15 (state officers) and Day 20 (Minister, Minister of State, Chief Minister) happen only after a moderator step and can be switched off. Elected representatives are written to by email only, never by phone or WhatsApp.

Corrections, removal and right of reply

  • Anyone who says information about them or a report is wrong, outdated or should not be shown can use the “Suggest a correction” form on this site and include the link to the page. We decide within 7 days and, if you left a way to reach you, tell you what we did and why.
  • Right of reply: an official’s email reply to one of our emails is read and shown on the report page, with their complaint number if they give one. We do not edit what they say.
  • Nothing on MazePune is meant to defame, harass or accuse any person. Public facts are stated as facts (for example “emailed on this date, no reply received”).

Grievance Officer

Grievance Officer, MazePune (moderation team). Contact: the “Suggest a correction” form on this site (there is no public email address). Complaints about content, privacy or how we handled a request go here; we resolve them within 7 days.

Changes

We may update these terms and the privacy policy as the service grows. The pages always show the current version.