Privacy policy

What we collect

• A random device code. It is created in your browser the first time you use the site and is stored with what you send (a report, “I saw this too”, a count of your visit). It is not your name, phone number or email, and we never ask for those to report.
• What you report: the photo, the exact spot (GPS, taken only when you tap “Use my location”), the issue type and severity, and any landmark or details you type. The photo is re-encoded in your browser before upload, which removes EXIF data including its GPS tags.
• Photos you send to verify a fix, flag a report or give a clearer view. A moderator sees them first; only approved ones are published.
• Anonymous usage counts: one visit per device per day and one view per device per report. No IP address or location is stored for this.
• If you register a volunteer community: the name, area, description and links you type, and an optional contact email that is never shown publicly.

Why we use it

• To show a civic problem on a public map and to email the officials responsible for that spot.
• To limit spam and fake reports (one confirmation per device, a daily cap per spot) and to let you find your own reports on this phone.

Who can see it

• Everyone: a report, its photo, its exact spot, its status and the timeline of emails and replies are public. So are confirmations as a count.
• Officials: the people named on a report page are emailed the report’s details and a link to its photo, in the order shown on the page.
• Services that run the site (they see your IP address when your browser contacts them): Google Firebase (database, hosting, functions), Google reCAPTCHA through Firebase App Check (keeps bots out, may set its own cookies), OpenFreeMap with OpenStreetMap data (map tiles), and photon.komoot.io (place search: it receives the text you type in the search box). Searching for a ward, area or representative stays on your device.

What stays on your phone

Your device code, the list of reports you filed, confirmed or follow, your language choice, a half-written report with its photo (deleted after 6 hours), and the last map data so the site opens quickly or offline. Use “Forget this device” below to remove all of it.

How long we keep it

A report stays on the public map until it is removed after review or at your request. Usage counts are kept as counts. You can ask for a report you filed to be removed at any time, see the contact below.

Your choices

• Ask us to correct or remove something about you or a report you filed: use the “Suggest a correction” button below and include the link. We answer as set out in the Terms.
• Do not photograph faces, children or number plates. If one appears in a public photo, tell us and we will remove or replace it.

Contact

Privacy questions, corrections and removal requests: use the “Suggest a correction” button below. The Grievance Officer and response times are on the Terms page.